Quality
is not new, even though it appears to have been a fairly recent
innovation, the need to achieve quality in activities,
services and products having been recognised for thousands
of years and has always been a major motivator for the attainment of
product excellence.
The prime concern of any organisation ought to be getting
the quality of its activity, service or product right first time.
To get it wrong looses you your position in the market place,
your reputation and your customers.
To be successful an organisation must always
offer services and/or products which:-
 |
Meet a well defined purpose or need.
|
|
Satisfy users/customers expectations and
contractual requirements when delivered or offered to them.
|
|
Comply with applicable standards and specifications.
|
|
Comply with all statutory requirements. Health and Safety,
Environmental, Electrical and other
national or international standards.
|
|
Can be offered at a competitive price.
|
|
Provide value for money.
|
|
Will yield a profit on the resources invested.
|
|
Are supplied within delivery timescales agreed/required by the
customer/user.
|
|
The TOTAL commitment to quality of senior management and
all staff from the most senior executive to
the most junior member of staff.
|
|
The
operation of a policy for quality which can be clearly recognised and
understood by everyone in an organisation.
|
|
The control of technical, administrative and human factors affecting
the quality of service or product.
|
|
A stated aim to reduce, then eliminate and finally prevent quality
deficiencies.
|
|
Controls, authority, interfaces, procedures,
working practices and objectives should be specified
in a manner which is easily recognised and understood.
|
|
The
appointment of a person to be responsible for
the achievement and control of quality within the organisation.
|
|
Provision
of a documented system which
controls the activity/service/product
|
|
Production of written procedures that define
authority, responsibility, interfaces and working practices *
|
|
Assurance that the activity/service/product
meets all specified requirements *
|
|
The
promotion of a reputation
in the market place through customer satisfaction
|
|
Provision
of a system which ensures that all nonconformities /errors/deficiencies
/complaints are immediately identified, controlled and dealt with
through feedback loops *
|
|
The
promotion of efficiency and cost effectiveness *
|
|
Motivation of staff towards a pride in carrying out their
job
|
|
The
promotion of improved industrial relations
through interdepartmental co-operation and input. If
everyone knows what is happening and its effect on
their working requirements they will respond much better *
|
|
Controls are applied
to all activity /
service / product changes to ensure they are required, agreed
and correctly implemented *
|
|
Activity / service / product performance data is provided
through feedback analysis *
|
|
Training needs are identified and controlled *
|
|
Commitment to quality is demonstrated through maintaining
constant quality levels
|
|
Communications are improved throughout the organisation
|
|
Historical records are produced which confirm the levels of
quality and system effectiveness and the activity, service or
product achievement*
|
|
Information
for new employee induction is available
|
* those items so
marked are cost relative and, if quantified, can show
cost reductions once the system is
running efficiently.
Quality can therefore be achieved
through a Management System which aims to ensure that the team
work matches the expertise so that an organisations output is
fit for purpose, on time and at the right cost.
Capabilities
Full ISO 9001/2000 implementation
services are offered by ISAS. From the first steps through to Pre
Assessment - ISAS will help you every step of the way. With our own 12
step approach to successful certification, 8 month Implementation program
for ISO 9001:2000 and Quality Manual template we can show you the right
way to get your certification. We can also arrange for an accredited
European certification body to carry out your final certification audit.
ISAS can arrange the initial ‘gap
analysis’ to determine what is required by your company to achieve
successful certification, your employee awareness training, Internal
Auditor and Lead Auditor training, practical auditing and pre assessment
audit.
Because of the ‘gap analysis’ you
only have to use ISAS for things that you really need – and it is your
choice, because you will be able to see the ‘gaps’. If you can do most
of the work yourself ISAS will be there only as a ‘back up’ if needed.
ISAS can also put on seminars
relating to ISO 9001/2000 – our consultants will travel to wherever they
are needed to assist local companies in their quality
management system development.
References
12 steps for successful
certification on ISO 9001:2000
8 Month Implementation
program for ISO 9001:2000
